VI Prestige Car Hire

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  In short, booked a car with them, assured me he would have it when we wanted. Told me 3 hours before collection that our requested car had been in a 'accident'. Gave me a replacement (had no choice). Car was returned perfect at end of rental. Owner promissed a £1000 refund of deposit back on credit card. NO MONEY was refunded. Visited him 6 times, was given various rubbish excuses that his card machine was not working. No card machine for two weeks?? I found out this clown had given my credit card details to a 3rd party in London!! Got trading standards involved who started an investigation. 3 weeks late he returned the deposit. Also got a producer from Police whilst I had the car. The owner of VIP car hire wouldn't provide me with an insurance certificate. Had to produce my own traders policy to keep the police off my back On their website it states they always look after the customers. Well I can confirm that is BS.

  20

  M S.
  Review Date: 12/09/2009 Report review