Touch Local Ltd
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- Global Automobiles
Retailing QUALITY Used Vehicles At Trade Prices Direct To The Public. Established Over 25 Years. Great Team Of Young & Intelligent Staff Who Can Cater For All Your Needs... OLD VEHICLE TAKEN IN PART EXCHANGE!!
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I travelled for an hour to part ex on a vehicle. The website made it look very good value and stated it was immaculate condition with full leather interior. The sales adviser Ashley said the car was well worth every penny of the £8000 price tag. The car wasn't worth a quarter of this. Their was scratches all over the vehicle that they had very badly tried to disguise. Rust in the doors and wheel arches and the car itself was very dirty, used cigarettes also present inside the car and there was no leather interior. After bringing all this to Ashley's attention he stated that the car was perfect although once driven off the forecourt was no longer their responsibility, despite the advertisement of a 12 month warranty. Absolute disgrace of a garage. I would recommend to never use this place. Scams terms trying to make money out of very dodgy looking vehicles, they couldn't get me out of the garage quick enough after stating I wasn't going to purchase the vehicle. The website is nothing like the real thing. Avoid at all costs.
Rory P - 13/02/2014
Very disapointed with the customer service I received this afternoon (22/07/2013). I was kept waiting for quite a while and when I did get seen the young man (unsure of his name but a slim chap), he looked me up and down straight away and was very abrupt and rude with any questions I had. I enquired about 2 Range Rovers, 1 for £10,000 and 1 just over £13,000. The car sales man who did not take me seriously at all would do well to remember not to judge a book by its cover. I went in today dressed in casual clothing and rightly so did not look like a "Range Rover driver" and also maybe I looked young and the car sales man thought I was a time waster however I can assure to anyone reading this review I was not and had actually made my mind up on purchasing 1 of the cars. I am seriously considering taking my business else where even though I did like the car. The car sales man also made it quite clear that no test drive would be allowed until the car was a definate purchase and practically paid for? Why would anybody buy a car without a test drive? I did visit this same garage either last week or the week before and the sales man who helped me then with my enquiry about a Land Rover Discovery could have not have been more helpful and polite, even though they were about to close. It is unfortunate that my experience today has probably cost Global Automobiles my business.
ramzan ali - 26/07/2013
I did say if the car is perfect after three months i will leave a positive review. I bought a Mercedes CLK of Ashley at Global Automobiles and the vehicle has been as described and has not had any problems arise in over three months. Very helpful and the collection from the train station was appreciated. I will recommend to friends and family. Thanks Paulina Lukaszdo
Paulina Lukaszdo - 22/05/2013
On viewing I noticed an oil leak but was assured it would be fixed. When car picked up i was told it had been repaired so you can imagine my horror when oil appeared soon after and more so when checked at a reputable dealer to find it had been repaired by using packing sponges and a car mat on the sump plate to collect the oil. A fire just waiting to happen! Deal with these guys and you risk your life Disgusted!
Darren Reynolds - 12/09/2012
The salesman Ashley applied for finance in my name without my consent!!!! I just wanted an indication of what rate I would get. The first I learned of it was when the finance company wrote to me confirming my policy! Complained to the owner Junior who gave a half hearted apology and said "This business would be nothing without Ashley, and this conversation is useless anyway". The finance company offered to liaise with him and the credit rating agencies to delete the record of the application but Junior said "this is a waste of my time". A very different attitude from when I was looking to buy the car. How true colours show! I am very relieved I decided not to buy a car from them since this has shown me that customer service is pretty rubbish, and this corroborates what I read in another review about this company.
Y B - 13/08/2012
Price differ from their internet site to when you visit this back street garage. They also agree a trade in prices and then changed the value at the last minute. Not to be trusted!
Jason Gordon - 28/04/2012
I bought a BMW from these crooks. ABS, Traction control, Engine management warning lights all disabled to disguise serious faults. After they've got your money they won't even talk to you. It's cost me over a thousand pounds to bring the car to a MOT able condition. Check the small print on the sales agreement before parting with any money, you won't believe what they ask you to sign. Trading Standards are pursuing.
John Pate - 07/04/2012
Have to recommend this place!
I recently purchsed a Mercedes E220 from Global Automobiles. The guys are very helpful and made me feel relaxed. The kids were given lollipops which made them happy too! I've been very happy with the car and have not had any problems. Being my usual self I left my house keys in the sales office and the staff were kind enough to call me and meet me about 10 miles away from the garage to return the keys! Thanks for a great service!
Graham A - 17/11/2011
DON@T BUY A CAR FROM HERE
I bought my wife a car recently and within 1 mile i noticed the clutch had a problem and also the car kept cutting out ...........i wont bore anyone with the full details but to say I had to get Trading Standard involved says it all ......customer service zero after you have paid your money ..........Thank God I have some very powerful friends other wise i would not have got my money back ...........DO NOT BUY FROM THIS GARAGE!!!!!!!!!!!!!!
Tom Johnson - 13/08/2011
I wish I had research Global before I bought my car from them. The car I purchased for just over Â£3,000, was given to me without petrol in for start, I barely made it to a station to drive it home... I should've realised then that they were idiots! It slipped my mind to test the CD player before I purchased the car, but I didn't have a CD on me. Once I got it home I realised it wasn't working. When I rang to tell them, their reply was â€œSo? That's not our problem now, take it to Halfords.â€ Great customer service eh? Within a couple of months a horrid sound began to occur, I took it to a mechanic who told me the gearbox was on its last legs â€“ not what I'd expect after just paying Â£3,000. When I told them? They got angry, aggressive, rude and insulting. They were not interested. Luckily the trade standards was on my side, and once they realised it could be taken to court they decided to sort it out. Or so they said. Their words were, â€œtake it through the courts and you won't have your car for a long timeâ€. So we agreed to speed up the process, contribute towards the repair costs. They had my car for two months, at times refusing to cooperate saying that they'd taken the gear box out so I can't even go and get my car back. For two months, I was without a car and given abuse on a daily basis when I rang to see if any progress was made. Now I have my car back, and still believe that the job they've done was a botched one. I warn everyone NOT TO BUY A CAR FROM HERE â€“ they're all nicey nicey before they get your money, but once they do treat you like dirt. You've been warned.
Lisa Vodka - 13/07/2011
Recently purchased a volvo v70 from Global Automobiles. I noticed this vehicle on the internet (ebay) & it grabbed my attention straight away. When i visited the garage and viewed the vehicle which was just as clean as it looked in the picture, this give me great confidence and after a test drive i chose to purchase. Would recommend to everybody who is in search for a decent priced car, great attitude and very friendly. Thanks Ashley!
Alan Dickinson (Stoke) - 19/01/2010
WOW CAR SALESMEN WITH NO EFFORT!!
Went to see a lovely small red punto at global automobiles. The car was very very very clean and just as the advert said it was... Took me 30 mins to be in and out and insured on my new car!! Great!!! Carly Fisher (19) Thanks Guys!!
Carly Fisher - 15/04/2009
Recently popped down from Blackpool to Blackburn in search of a car... Checked online through Autotrader for a used Audi..found 250 results in Blackburn alone! Narrowed my search down to 5 cars...went to all the garages which advertised the 5 cars i was interested in.. Found the lads at Global Automobiles extremely proffesional and handy. Straight to the point, maximum part ex value for my car and they taxed my car for me too!! i got 7 days free fully comprehensive insurance and they put fuel in for me to get home (and use the car for the next week!!) Extremely happy with the service and would definately call all punters looking in the area for a vehicle to go see them...great choice, great atmosphere and perfect prices!!! Thanks Ash & Junior :)
Josh Layfield - 15/04/2009
Leave your review of Global Automobiles
Great attention from everyone, I am very happy with the hard work from Ashley to get my finance approved and now just got the car I always wanted. Thanks everyone for all the hard work. Tony Thompson (Dewsbury) Mercedes SL350 (Red) Dear Junior Just a quick thank you for the way you presented my new car, it could not have been cleaner inside and out. You have a very professional team and it has been a pleasure doing business with you. I would not hesitate in recommending you to family and friends. Graeme Jackson Porsche 911 Carrera 2S (997) Hi Ashley Just wanted to send you a quick message to say thank you for the excellent service when purchasing my new car from you. Everyone was really friendly and helpful and i would definitely recommend your garage and will come back to you for sure when i decide to change my car again. Darren Boardman (Tingley, Wakefield, West Yorkshire) Audi TT Quattro Thanks for the excellent service my wife and me received from Ashley and Junior when buying the black Range Rover on Saturday, the car was as described, and drove home to Durham great, thanks lads and when i replace it i will be coming back to yourself for another car. Allan Stephenson (Durham) Range Rover Hi Ashley Thanks for the professional way in dealing with my purchase. I hope to do business with you again soon. The car is a marvel to drive. Joseph Phiri (Zimbabwe) Mercedes E320 CDi Just wanted to say that it was a pleasure buying from you. I've covered over 200 miles in the car and it's going nicely - much admired by all. Even my wife approves of it! If you ever need a name to give to a customer for reference, do feel able to use mine. Gary Littler (Blackburn) Mercedes S500 5.5 (2006) I guess I just wanted to say yet another big thank you for supplying such a beautiful car and one that turns out to be exactly what it said on the tin P Christofias (Malta) Mercedes C230 Kompressor 2005 Junior, Many thanks for a great service. Stephen Ankers Mercedes CLK240 2003
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