Lookers Volkswagen Burnley

We recently bought a car from Lookers in Burnley for my girlfriend. Doing the deal with them was great but as soon as we had signed on the dotted service went downhill from there - this company NEVER call you back and I have complained about poor service to several different managers who seem not to care. There were several easily fixable things wrong with the car on collection, no tax as promised, no service log, and the company applied for finance in my name instead of my girlfriend's without even telling us because it was more straightforward! They are still denying this. Despite many niggles we have bought a great car from them (incidentally it's a Mazda) but this dealership have made my life a misery for the last 3 weeks. They DO NOT CARE!!

10

Jon H.

I bought a two year old VW Polo from Lookers in Burnley in Oct 2000 - the used car sales people were very friendly and attentive, although not very professional, until I had actually purchased the car. They then didn't want to know about any of the small teething problems - rattles, badly re-sprayed door etc. Even though I couldn't get through to a particular department on the phone, no-one from the garage EVER returned any calls I made. I have since contacted them with other queries and again, not been satisfied. Today, I called about havng a new sun-roof fitted and was promised someone would call back - typically, now two hours later, no call! Sadly, this poor attitude of shoddy customer service and aftersales service seems to be endemic in the new/used car industry and will not surprise many people. I will not use Lookers in Burnley again - I will go elsewhere to purchase my next car.

10

Paula S.